Principal Continuous Improvement Manager

Computer Concepts Ltd (New Zealand)
November 2018 – ongoing

Computer Concepts Limited has forged an enviable reputation for providing innovative, engineering-powered ICT solutions. Founded in 1990 CCL delivers services to a variety of clients, from some of New Zealand’s largest and most complex organizations, to smaller innovative local businesses. CCL is flexible, fast and experienced. We pride ourselves on building quality services, designed and deployed by some of New Zealand’s most passionate and experienced engineers.

The Principal Continual Service Improvement (CSI) Manager was responsible for leading a functional team within the Strategy Group. This was a brand new business function, and I was responsible for both establishing and managing CSI across CCL creating a network of CSI subject matter and knowledge leads. I had to develop the processes and governance required to operate a CSI portfolio creating the compelling cases for investment that support both opportunities to address existing problems, business risk and exploit value and best practice. I also operated and developed Problem Management creating an integrated operating model between the CSI, Problem and Service teams.


Building relationships across the business Responsible for mentoring and training areas with Lean Startup methodologies

Agile Development

Instigated Agile methodologies and tools within CSI team and migrating across to other teams as was applicable.

Project Management

Project and Programme Management for all aspects of CSI. Created a comprehensive but simple framework to provide visibility and task flow management

Team Management

Responsible for building, coaching, mentoring and growing team members.

Strategic Management

Involved in strategic management and alignment of CSI functions to the wider business goals  

Lean Start-up and Change

Implementing a lean start-up bedded infrastructure, framework and toolset for the management and communication of the CSI function across the business